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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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All news

  • Match-Trade June Release 2024

    Marketing Team

    Promo Code feature for Prop Firms on our Match-Trader platform

    In our June release, we are thrilled to unveil a range of improvements to our Match-Trader platform, specifically designed to give Prop Trading firms increased flexibility and control. These updates underscore our dedication to continuously evolving our platform in response to user feedback and industry needs. A standout feature of these enhancements is the newly introduced Promo Code functionality, which is crafted to provide special conditions and discounts for traders, helping to attract and retain more users.

    Promo Code feature for Prop Firms on our Match-Trader platform

    To help Prop Trading firms attract and retain traders more effectively, we have introduced a new feature on our Match-Trader platform: promo codes. These promo codes provide three key functionalities:

    • Reducing fees for challenges
    • Rewarding referrers with a percentage or fixed amount for purchased challenges
    • Offering discounts on new challenges to reward continuous learning

    A new tab has been added to the CRM for configuring promotional codes. It features a list of existing codes and the ability to add new ones.

    Benefits for Brokers:

    The introduction of promo codes significantly enhances the platform’s appeal. By allowing Prop Firms to offer special conditions and discounts and incentivizing referrers to promote the platform, we empower them to attract and retain more users. The feature offering discounts to users who strive to succeed encourages them to keep trying and learning, thereby boosting customer retention and engagement. Additionally, the streamlined process for entering codes during Challenge Selection improves user convenience, increasing interest in the Prop Firm offerings.

    Sound Notifications on the Match-Trader platform

    Events with Sound Notifications:

    • Position Opened/Closed: A sound plays whenever you open or close a position, immediately notifying you that the action is complete.
    • Broker Notification Received (Inbox): Every new notification from the broker is accompanied by a sound, ensuring you don’t miss any important information.
    • Logged Out: If you are logged out of the application, you will hear a sound informing you of this event.
    • Connection Lost: Should you lose connection to the server, the system will instantly alert you with a sound.

    We have added sound notifications that play each time any of these events occur. Traders have full control over these notifications; they can adjust the volume and enable or disable them in the User Settings, where a new “Sound Notifications” section has been added.

    Benefits for Brokers:

    Sound notifications enhance traders’ awareness of platform activities, especially when using the web version in a different browser tab. This improves the efficiency of monitoring and responding to events in real-time. Immediate sound alerts for key events enable quicker decision-making and prompt responses to changing market conditions.

    Enhancing Google/Discord Sign-In options: Introducing Register Only and Login Only modes

    This month, we also focused on enhancing the onboarding flow for traders using the Match-Trader platform. We now offer the option to activate register only and login only modes for Sign In with Google/Discord upon Broker request. This feature is especially useful for Brokers who utilize external CRMs integrated with the Match-Trader platform ecosystem.

    Benefits for Brokers:

    These new modes make it easier for Brokers to integrate login and registration functions directly with their own websites and landing pages. This ensures a consistent user interface and allows for better customization to meet specific client needs. By streamlining these functionalities with external CRM systems, Brokers can enhance the user experience, maintain a cohesive interface, and tailor the platform to better suit their clients’ requirements.

    More intuitive account statistics on the Match-Trader platform

    To ensure the best experience for users of the Match-Trader platform, we continuously improve its functionality. Previously, the ROI statistic in Closed Positions was always returned for the entire period of statistics. We have now updated this feature to display the ROI based on the selected time range, with the default setting being the last 24 hours.

    Benefits for Brokers: 

    Providing ROI information based on a selected time range makes the data more straightforward and more relevant for each trading account. Displaying ROI for the entire account history could be misleading for some users compared to the data visible in Closed Positions. This update allows for faster and more intuitive access to account statistics, enhancing the overall user experience and making it easier to evaluate recent performance.

    Enhanced account registration view for Prop Firms on the Match-Trader platform

    We are continuously working to tailor our Prop Trading solution to meet the growing market expectations. As the first step in the account registration process on the Match-Trader platform, we have introduced a new, refreshed Challenge Selection view. This view presents available challenges filtered by phases, currencies, and account sizes, allowing users to select the appropriate challenge before proceeding with the registration.

    Benefits for Brokers:

    This improvement enhances the attractiveness and intuitiveness of the registration process by immediately presenting available challenges, which can increase the engagement and satisfaction of new users. By streamlining the initial steps and providing clear options, Brokers can attract more traders and facilitate a smoother onboarding experience.

    Push Notifications for Prop Traders on our Match-Trader Platform

    We have introduced push notifications for three key actions on our Match-Trader platform for Prop Trading Firms: achieving the profit target, progressing to the next phase, and failing a challenge, with distinctions for Max Loss, Max Daily Loss, and exceeding the Trading Period. These notifications contain appropriate titles and messages for each situation, informing users about their progress or the conclusion of their challenge.

    Benefits for Brokers:

    This new feature increases user engagement by keeping them informed about important events related to their accounts. With personalized notifications, users can quickly respond to changes in the status of their challenges, enhancing their experience and motivating them to continue trading. This targeted approach ensures that prop trading firms can provide their traders with timely and relevant updates, improving overall satisfaction and retention.

    New Labels for Prop Accounts on the Match-Trader Platform

    In June, we introduced a significant change to the Match-Trader platform interface for prop trading accounts. The label “Demo/Live” has been updated to “Prop”, and the presentation has been adjusted based on the account status.

    The new options for prop accounts are as follows:

    • Account Awaiting Payment → Prop with a yellow dot
    • Active Account → Prop with a blue dot
    • Active Funded Account → Prop with a green dot
    • Failed Account → Prop with a red dot

    Benefits for Brokers:

    These changes help in clearly marking and identifying prop accounts, making it easier for users to manage them within the system. This is also important from a User Experience perspective, as the account name will accurately reflect the type and status of the account. This clarity improves navigation and account management, enhancing traders’ overall satisfaction.

    New mode for CPA Program in our Forex CRM

    We have enhanced our CPA Program to provide more flexibility in crediting bonuses. Now, bonuses can be applied not only to the first deposit on the main trading account but also to the first deposit on each subsequent trading account. This option is available in the CPA Program configuration and can be tailored to meet specific needs.

    The CPA Program allows Brokers to reward their Introducing Brokers (IBs) for their clients’ First Time Deposits (FTDs). This feature in the CRM improves Brokers’ ability to manage and reward their IBs efficiently, fostering better relationships and encouraging further client acquisition.

    Benefits for Brokers:

    This functionality allows bonuses to be automatically credited to newly created accounts, even if the main trading account is closed or deleted. This significantly reduces the need for manual bonus additions, streamlining the process and saving time. Brokers can offer more flexible and attractive deposit bonuses, which can help increase customer retention and satisfaction.

    Expanded Challenge Customization options for Prop Firms on the Match-Trader Platform

    We have introduced new enhancements specifically for Prop Trading Firms, expanding the options for calculating the Daily Loss Limit with three additional methods: initial balance, equity, and balance/equity.

    • The initial balance method calculates daily loss as a fixed percentage of the starting balance.
    • The equity method determines daily loss based on the equity value during the daily account check.
    • The balance/equity method takes into account the higher value between balance and equity.

    Now, there are four available options: initial balance, balance, equity, and balance/equity.

    Benefits for Brokers:

    The new daily loss limit calculation options provide greater flexibility and customization to meet individual client needs. This allows for better risk management and increases the variety of challenges available. It offers Prop Firms enhanced control over trading accounts and expands the possibilities for creating diverse trading challenges.

    Event Log Tab in the Social Admin App

    A new Event Log tab has been introduced in Social Admin, providing administrators with detailed monitoring of system events in a chronological list. To access the Event Log, simply login to the Social Admin application and navigate to the Event Log tab, where you can view system events. The types of events logged include:

    • Copy_trade_open: Opening a position for a follower
    • Copy_trade_close: Closing a position for a follower
    • Copy_trade_partial_close: Partially closing a position for a follower
    • MM_add: Adding a new Money Manager
    • MM_remove: Removing a Money Manager
    • MM_edit: Editing a Money Manager
    • Configuration_edit: Editing system configuration
    • Subscribe: Subscription
    • Unsubscribe: Unsubscription
    • Incentive_fee_pay: Charging incentive fees
    • Management_fee_pay: Charging monthly fees
    • Management_fee_return: Returning monthly fees

    For improved readability, events such as Copy_trade_open, Copy_trade_close, and Incentive_fee_pay are grouped by the position they pertain to. Additionally, the Event Log allows filtering by time, event type, and outcome (Success/Fail).

    Benefits for Brokers: 

    The Event Log enables administrators to analyze failed actions without the need to sift through detailed logs, saving time and simplifying problem identification. This feature provides administrators with enhanced and more effective system management and monitoring capabilities.

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