For better user experience and content

Tell us who you are?

We use cookie files and similar technologies to help you better browse our website as well as to count the usage statistics. If you do not block those files, therefore you agree to use them and to store cookies in your web browser. Remember, you can manage cookies and cookie consent manually in your web browser settings. Read more about our Website Privacy Policy

Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

Subscribe to our newsletter




By clicking “Subscribe”, you agree to the Privacy Policy

All news

  • Match-Trade July Releases 2022

    Marketing Team

    MTR-New Bulk assign Account Manager

    New Bulk assign Account Manager mode in our CRM

    In our July release, we introduced yet another change in order to make working with our CRM for Brokers easier. We added the possibility of assigning all accounts/leads simultaneously. Users can do that by using the Bulk assign Account Manager. The new button called Select all takes into account the filters applied to the columns and selects all filtered accounts. When changing the filtering, the records set during the previous filtering are remembered. Moreover, users can add many different accounts from different filters and assign them to the same Account Manager with one click.

    Reports embedded in Bridge Manager

    Detailed hedging, singled trades profitability and closed trades report generation has been moved from Pentaho to Bridge Manager. It is available as export to CSV.

    As a result, reports are built into our application. For the Brokers using it, that means they are faster and more accessible (no need to log into different apps). Bridge Manager is fully developed by Match-Trade’s expert team, so it is stable, and we can easily expand it with new reporting modules.

    Possibility to set the order of payment gateways

    In the Payment Gateways tab (in our CRM for Brokers), it is now possible to set the order of displaying payment gateways in Match-Trader and Client Office applications. Users can change it by dragging & dropping, clicking on the payment gateway and using the Move down or Move up buttons.

    UTC time in the Match-Trader Manager

    In Configuration (in the Match-Trader Manager), we added the Show time in UTC option, which changes all displayed dates, generating reports and filtering scope from device time to UTC.

    Importing KYC documents to CRM

    We added the possibility of importing KYC documents into our CRM.

    This functionality is used to import customer KYC documents from another CRM. In the Actions-KYC tab, we added the Mass document import button. After clicking it, the Broker is redirected to the KYC import page.

    As part of this function, it is also possible to mark all clients for whom KYC has been imported as verified. This may determine the possibility of withdrawals or creating trading accounts. Having this information on hand will support Brokers in their everyday work.

    The supported file formats include PDF, PNG, JPEG, DOC, DOCX, HEIC, and IMG.

    Expanding the mass mailing possibilities in our CRM

    In July, we also developed the mass mailing options in our CRM for Brokers. The Mass Mailing button appeared in Accounts and Leads views. In mass mailing mode, Brokers can select multiple accounts to which the email will be sent. This makes mailing campaigns hassle-free and allows Brokers to reach even more clients.

    What’s more, in the email editing view, the Broker can set the email address from which the message is sent (the address is taken from the branch or custom mailer, defined only for this particular mailing).

    Virtualpay, Bridgerpay and Fasapay deposit integration

    We added three new payment providers for brokers using our Match-Trader and Client Office applications.

    Virtualpay is a credit card & mobile transactions payment provider supporting Visa, Mastercard, UnionPay, Discover, American Express, and JCB. Supported currencies for card payments are KES, USD, EUR, GBP and KES, TZS and UGX for mobile payments.

    Bridgerpay is a payment provider that integrates other PSP providers. The choice of a currency depends on the selected integrated provider. For a list of Bridgerpay integrated PSPs, see https://bridgerpay.com/connections.

    Fasapay is a payment provider operating in over 200 countries. It allows users to use many banks without needing a credit card.

    Elevated crypto transactions processing

    In the Match2Pay application, an option to check the most popular processing errors has been added to the cryptocurrency deposits and withdrawals. If the request fails, Brokers can click on Show request info and learn more about the problem in processing the request. That will allow them to spot the issue and fix it.

    Improved leads management

    In the Leads view, the Last contact field is visible and updated when the lead status changes. We have extended this functionality, and the date additionally changes after adding a note in the Timeline view of a given lead.

    This is especially important if the lead’s status does not change, but Brokers still want to mark the date of the last contact. While managing a long list of leads, this feature is handy.

    Account Manager column in the Deposits and Withdrawals tabs

    In the Deposits and Withdrawals views, the Account Manager column has been added, in which users can see information about the manager assigned to a given account. This column can be exported along with the rest of the data.

    Improving the Accounts, Leads, Deposits, and Withdrawals tabs in the CRM

    Information about the number of records in a given view has been added to the Accounts, Leads, Deposits, and Withdrawals tabs. This is yet another small change that makes Brokers’ job more manageable.

    More details available to import into our CRM

    It is now possible to include information about the lead source while importing accounts and leads into the CRM. This improvement makes managing the lead base faster. It also allows Brokers to analyse their marketing efforts better. In today’s competitive environment, properly analysing brokerage activities is crucial to the company’s success.

    Improved Roles Management in CRM

    In the Roles Management tab, it is now possible to hide email addresses and telephone numbers. Until now, there was one option to hide both of them at once. Currently, there is a possibility to hide either the one or the other, or both, thanks to which the broker can better adjust the role to its business model.

    Adding the possibility of exporting leads to a CSV file

    In the Leads tab in our CRM for Brokers, an option to download records to CSV appeared. Filters set in the CRM also apply to the downloaded file.

    This small change allows Brokers to download and analyse many lead-related factors easily. In other words, the new feature makes the entire sales process more accessible.

Don’t miss these