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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail:
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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  • Match-Trade June releases 2023

    Marketing Team

    Match-Trade June releases

    This June, we’re excited to unveil innovative features and enhancements across our solutions for Forex Brokers. We’ve been hard at work, focusing on optimizing functionality, streamlining processes, and enhancing User Experience. These improvements, ranging from new features in our Copy Trading App to improved payment methods and advanced analytics in our Forex CRM, aim to provide Brokers with the necessary tools to drive their business to new heights. Keep reading to uncover all the updates.

    Social Trading events email notifications

    In June, we focused our efforts on enhancing our Copy Trading App, which seamlessly integrated with the Match-Trader platform and Client Office for traders. Money Managers and their subscribers can now receive email notifications when starting and completing Social Trading subscriptions. These messages contain a summary of the number of subscribers, maximum losses, and subscription costs.

    Benefits for Brokers:

    This new feature significantly simplifies the analysis of Social Trading effectiveness. As now, Money Managers and their subscribers using our Copy Trading app will be better informed about their activity. This update will enable Brokers to attract more clients to the platform, making the Social Trading solution even more convenient both for experienced traders who want to increase their income by becoming Money Managers and beginners who choose to follow already successful investors.

    Adding expiration time for Deposit Bonuses 

    A new functionality in our Forex CRM called “Funds expiration time in days” has been added to the Deposit Bonus configuration. This feature allows Brokers to automatically remove the credited amount from a trader’s account after a specific period. It applies to both the One Time Deposit and Every Deposit bonus types.

    Benefits for Brokers:

    Brokers can take advantage of increased flexibility and control over their Deposit Bonus policies. They can decide the exact terms of their bonuses, tailoring them to fit their business model while also reducing the risk of bonus abuse.

    Advanced analysis of Account Managers’ performance within our Forex CRM

    In order to enhance the analytics capabilities of our Forex CRM, we have aggregated all the key data related to the performance of Account Managers into one tab. In the Account Managers view of the Reports tab, we have updated the columns from “Deposit” to “Total Deposits,” from “Withdrawals” to “Total Withdrawals,” and from “Conversion Ratio” to “Ratio”. Furthermore, we have added new columns: Role, Clients, First Time Deposit, Daily Deposits, and Total Daily Deposits.

    Benefits for Brokers:

    This updated view provides in-depth insights into the performance of Account Managers. The precise statistical data is now available in one place, making the search for necessary information significantly simpler and faster. This aids in more accurately and comprehensively evaluating the performance of the Brokers’ team, allowing them to conclude the effectiveness of their interactions with clients. Brokers can significantly improve their sales strategy based on the results obtained.

    Adding the “Proof of Transfer” feature for the “Redirect Payment” method

    In June, we optimized the Redirect payment method for the Match-Trader platform, our Forex CRM, and Client Office for traders. We significantly accelerated the deposit verification process by allowing users to attach proof of their transfer to the payment. Consequently, Brokers can immediately book the funds based on the provided confirmation, no longer needing to wait for the payment to reflect in their accounts.

    Benefits for Brokers:

    This update will significantly speed up the deposit flow for traders using the “Redirect Payment” to make a deposit. This will help to eliminate situations where a trader cannot quickly start or continue trading due to delays in bank transfers. The seamless payment process enhances the overall satisfaction of the Broker’s clients and contributes to higher trading volumes on the platform.

    Streamlined deposit process in the Match-Trader platform

    To streamline the deposit flow for Match-Trader’s platform users, we optimized the payment method “Bank Transfer”. Traders can now effortlessly copy the essential deposit information using a copy button next to each field, eliminating manual entry and possible errors.

    Benefits for Brokers:

    The simplified deposit process allows users to start trading faster, increasing the volume of trading operations, which, in turn, positively impacts the Broker’s profits. Moreover, it reduces potential errors when entering payment information, enhancing the overall platform’s convenience.

    Open positions visible in the Social Trading Leaderboard of the Match-Trader platform

    In June, we made further enhancements to our Copy Trading App. Now, traders can access the open positions copied to their trading accounts from the Money Manager in the Social Trading Leaderboard of the Match-Trader platform. Previously, this information was only available through the corresponding leaderboard in the Client Office. With this update, traders can analyze detailed statistics of the Money Manager’s open positions directly within the Match-Trader platform, eliminating the need to switch between applications.

    Benefits for Brokers:

    Switching between various applications and platforms can be inconvenient for traders and may impact their productivity. Now, all data regarding open positions in Social Trading are available on a single platform. This allows traders to analyze the strategies of the Money Manager more quickly, as well as track the markets where the Money Manager operates.

    Monitoring historical ticks in the Bridge Manager

    In April, our development team significantly improved Bridge Manager, extending its Data Management capabilities. Now, Brokers can review historical ticks directly in Bridge Manager. Every recorded tick includes all markups established by Broker, allowing for precise instrument price determination at any given moment.

    Benefits for Brokers:

    One of the main advantages of this new feature is the ability to easily check the prices Brokers received from the Bridge at specific periods in the past. This is especially useful when handling client complaints related to instrument price inconsistencies. These improvements aim to help Brokers provide a higher level of service to their traders and increase the transparency of operations.

    Simplified symbol configuration in the Bridge Manager

    As part of our ongoing effort to improve the User Experience of our tools, we have added changes to the Bridge Manager app. As a result, users can now effortlessly and quickly edit the names of already configured instruments in the Broker/LP Symbols tab. Thus, Brokers no longer need to delete and recreate a trading instrument to modify its name.

    Benefits for Brokers:

    This new feature is particularly advantageous when dealing with symbols with multiple parameters, which previously required reconfiguration to change the instrument name. It enables Brokers to save valuable time, improve work efficiency, and reduce the possibility of errors that could occur during the recreation of an instrument. This functionality provides Brokers with greater flexibility in managing their trading instruments.

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