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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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All news

  • Match-Trade May release 2024

    Marketing Team

    Match-Trader updates

    In our May update, we are thrilled to unveil a series of enhancements to our Match-Trader platform, with a particular emphasis on the new notification grouping feature. This recent addition aims to provide traders with advanced notification management tools, reflecting our commitment to continuously improving our platform. Following other updates such as the new “Demo Execution Mode” and streamlined account management in our Forex CRM, the Notification Grouping feature highlights our dedication to delivering user-friendly solutions.

    Efficient notification grouping within the Match-Trader platform

    We are introducing a new feature on the Match-Trader platform: notification grouping. If a user receives multiple notifications and cannot read them all, they will be grouped and held until the user clears them, or they will disappear automatically. Additionally, traders can configure how long notifications remain visible (in seconds) and after how many notifications a group appears on the screen. 

    Benefits for Brokers: 

    This functionality improves trader feedback by allowing users to easily track important account events. It reduces information overload by preventing excessive alerts. It also provides greater control over information management by allowing traders to customize notification settings. These improvements lead to increased user satisfaction and loyalty, as traders get a more organized and efficient trading experience, particularly during dynamic market events such as news releases or market openings, where quick and effective responses are crucial for better trading outcomes.

    Introducing “Demo Execution Mode” in our Match-Trader platform

    We have introduced a new order execution mode called “Demo Execution Mode,” which significantly improves trading on demo accounts. In this mode, all orders on demo accounts are executed at market prices without impacting the actual order book. This means that opening a position in demo mode does not alter the real market conditions or affect other traders’ ability to open positions. This new mode is particularly beneficial for Prop Trading firms, where most trading occurs on demo accounts. With “Demo Execution Mode,” traders can practice their strategies in realistic market conditions without disrupting the real market.

    “Demo Execution Mode” can be easily enabled through the Match-Trader Administrator, providing Prop Trading firms with a straightforward way to offer this enhanced trading experience.

    Benefits for Brokers: 

    The benefits of implementing “Demo Execution Mode” are substantial. Orders are executed at market prices and according to VWAP (Volume-weighted average price), providing a realistic trading experience. Additionally, because demo orders do not impact the order book, there is no need for an increased volume in the order book to prevent order rejections when multiple clients open positions simultaneously. Introducing “Demo Execution Mode” is a step forward in ensuring smoother and more realistic trading on demo accounts without disrupting the actual market. This allows Prop Trading firms to offer their traders better conditions for honing their trading strategies.

    Connection Loss Notification in the web version of the Match-Trader platform

    Previously, users of the mobile version of Match-Trader were informed of a connection loss via an additional bar with the message “Connection Lost” sliding down from the top of the screen. Now, this feature has been added to the web application as well. We have also enhanced this functionality by turning off trading-related buttons to provide users with better information. When a user attempts to click on such a button, a notification saying “You are offline. Check your internet connection” will appear.

    Benefits for Brokers:

    With this new feature, traders will be better informed about connection loss, regardless of where they are in the application. This empowerment will make it easier for users to determine if the issues they encounter are due to a lost connection or other factors. Disabling trading-related buttons makes it easier for users to identify when opening positions is impossible due to a weak internet connection. Additionally, this feature will help reduce the number of support requests from traders to the Broker, as they can more easily diagnose connection-related issues on their own.

    Streamlined Account Management in our Forex CRM

    This May, we have also updated our Forex CRM regarding the assignment of Account Managers to client deposit and withdrawal requests. Previously, when an Account Manager for a user account changed, this change was also reflected in the deposit/withdrawal requests listed in the CRM’s Deposits/Withdrawals tables. Now, the Account Manager assigned to the account at the time of the request will remain permanently attached to that request.

    Benefits for Brokers:

    This change provides clearer information about which Account Manager was responsible for a user’s conversion or retention. It allows for more accurate tracking of individual Account Managers’ effectiveness and impact on user activities. Such transparency enhances client management efficiency and enables better monitoring of the team’s performance.

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