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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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All news

  • Match-Trade May Releases 2022

    Marketing Team

    New and improved leads view in Sales Dashboard in CRM

    New and improved leads view in Sales Dashboard in CRM

    In May releases, we’ve changed the way leads are visualised in the Sales Dashboard in CRM app. Now, users can easily see the current stage of any given lead in the Lead stages section on the Sales Dashboard. They can also use a drag and drop function to move leads between the stages.  We’ve divided them into four categories:

    1. New contact
    2. Contacted (leads with statuses: no answer, call back today, call back, in a call, in progress)
    3. Ready to deposit (leads with statuses: hot, in the money)
    4. Need analysis (leads with statuses: not interested, bad managed lead, language barrier, wrong person).

    Only leads assigned to a given account manager or pool management managers are included in this view (the manager is visible on the right). The improved view helps Brokers manage their brokerage business and simplify the sales process. Now, they can effortlessly analyse leads’ statuses and make decisions accordingly.

    IB daily report

    Another new feature in the CRM app is the possibility to send daily reports to IBs and subIBs. The report contains IBs, subIBs, and their clients’ activities.

    Reports are easily configured in the Reports tab by pushing the “Send daily email reports to IBs” button. They are being sent out at 24:00 GMT+0 to every trading account with a set commission template.

    Said reports include:

    • Calculated commissions (with the trading account number, deposit ID, time and charged commission);
    • Clients (with the number of new clients in a given day, their trading account number, email address, and name);
    • subIBs (with the number of new subIBs in a given day, their trading account number, email address, and name).

    New themes in the Client Office

    We added four new themes in our Client Office app, Dark, Space, Fire, and Grass. Changing the theme based on the brand’s colour scheme allows for even greater customisation.

    Upon request, we can add any of the templates to Broker’s Client Office or use a customised template provided by the broker in the CSS file.

    Changes in the Deposit Bonus System

    We changed the way the Deposit Bonus System works. From now on, Brokers can choose whether the bonuses are added to the first deposit only or first and every deposit after that (it applies to the entire account, not different trading accounts).

    We also added the possibility of specifying intervals for which specific bonuses are going to be paid. This option allows the Broker to encourage traders to make even higher deposits, all according to its specific strategy and business goals.

    Possibility to open accounts and requests in a new window

    Another small change that makes working in the CRM app even more smooth and user friendly is adding the possibility of opening accounts and requests’ details in a new window. To do that, right-click on a given row (e.g. account) in the table.

    New Multi Broker access in Match2Pay

    We continue to improve our payments gateway Match2Pay. Therefore, in May, we added a possibility to manage different White Label Trading Platforms by logging into one Match2Pay account. This gives a Broker the ability to monitor its subbrands and White Label Trading Platforms in one place.

    New and better display of transaction summaries in Match2Pay

    We also changed the way transaction summaries are presented. From now on, transactions are divided based on the payment gateway used to make them. The sum of transactions for a given gateway is displayed both in the digital currency of this gateway and in USD.

    Additional digital currencies support in Exchangers

    Another important change in our Match2Pay payment gateway is adding new currencies in Exchangers. Now, Moonpay also supports USDT and TRC20, and Mercuryo supports BUSD and BEP20.

    Vaultspay and Ozow PSPs integrated with Match-Trader 

    In May releases, we’ve integrated Vaultspay and Ozow with our Match-Trader applications. Vaultspay is a payment solutions provider supporting the following currencies: KWD, SAR, USD, GBP, AED, EGP, and EUR, and operating in 180 countries around the world. Ozow is a South African payment provider offering ZAR deposits.

    Considering the wide range of PSPs already integrated with the Match-Trader platform, these new integrations expand their possibilities even further.

    Closed positions and Finance CSV export in Match-Trader

    In our Match-Trader platform, we added a button “Export to CSV” in Closed positions and Finance tabs. This enables Brokers to even better utilise the platform’s reporting features.

    Added information about minimum commission for symbol settings in Match Trader

    In the trading form and detailed view of the symbol, information about the minimum commission (if set) has appeared. Thus, the users immediately know the cost of transactions they are interested in initiating.

    In Match-Trader, Brokers can set a minimum commission for any instrument or group of instruments. That allows them to have even greater control over their business.

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