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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
  • Personal data collected in connection with the services provided include in particular name, surname, email, telephone number, country, company, job position, PEP status, professional experience, education, date of birth, criminal record data, citizenship, financial data, trading data, ID number, date of issue and expiry date of the identity document, TIN, IP, geolocation.
  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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  • Match-Trade November releases

    Marketing Team

    Match-Trade November releases

    In November, we introduced changes to our trading platform, Match-Trader, Forex CRM software, and Client Office for Traders, among others. Some of the changes include giving Brokers the ability to better manage different brands they offer clients, improving lead base management, and adding more languages into Match-Trader.

    Enhanced branding opportunities in the Match-Trader trading platform and the Forex CRM software

    In November, we enhanced the branding possibilities in our Match-Trader trading platform, Forex CRM software, and Client Office for Traders. 

    Now, if a brokerage has more than one brand (e.g. it offers Match-Trader for some clients and MT5 for others), it will be even better able to manage and distribute them from the CRM level. From now on, branches connect to domains (one domain can be assigned to one branch). This means that it is possible to distinguish registration forms depending on the domain/branch. The Broker team can also specify which registration fields are visible for which branch and activate SumSub per branch.

    More control over managing swaps

    We added two new parameters to the group edition in the Match-Trader Administrator. They are:

    Swap frequency, which defines how often swaps will be charged. By default, this value will be 0 (swaps charged daily). For the value of 1, it will be charged every other day, etc.

    Thanks to this functionality, it is also possible to charge swaps more than once a day, e.g. -3 means that the swap will be charged three times a day – the first time at the time set in “Swap calculation time”, then after 8 and 16 hours.

    Swap-free days, which determine how many days after opening the position, swaps are not charged. As an example, if the parameter is set to 7, it means that swaps will be charged for the first time eight days after the opening of the transaction.

    Introducing these parameters allows Broker to even better control their offer. They can create campaigns to encourage clients to trade specific instruments or to hold positions longer, among others. That means the ability to match their actions to current market conditions or their strategy.

    Adding Islamic Swap as a deposit or a withdrawal in Match-Trader Administrator

    In November, we also introduced changes to the Match-Trader Administrator. Now, there is an option to charge Islamic Swaps. In Match-Trader, they will be recorded as a deposit or a withdrawal, and the possibility of an editing swap will be disabled. No swap ledger or position swap will be added to the opened position.

    Greater control over the instruments in the Broker’s offer

    In the Match-Trader Administrator, we also added the close-only mode, which allows only closing positions on selected symbols. It only works for retail accounts.

    It gives Brokers greater control over all the instruments in their offer. If they choose to disable chosen symbols, traders will not be able to open new positions using them, but they still will be able to close the positions opened earlier.

    MTR Pro for chosen branches in Broker’s offer

    We added a new “MTR Pro” checkbox in the Offers tab in our Forex CRM software. Ticking it will enable showing the market depth of the instrument and orders tab to check precisely the opening and closing orders parameters for each position or trade.

    Another upgrade of lead management in the Forex CRM software

    Our team is working hard to better the Match-Trade Forex CRM. In November, we added a new lead status, “Potential”, and a new sorting option to the entire lead base.

    The new sorting option allows arranging lead statuses in order based on the stages the leads currently hold. Now they are divided according to the logical order of the stage, i.e. from the time they are added into the system until the maintenance stage.

    New deposits in the Match-Trader and Client Office CRM

    In November releases, we integrated a new deposit into our Match-Trader platform, Forex CRM software, and Client Office. The change allows for greater flexibility when choosing a payment method.

    TAP is a provider that integrates many different payment methods and supporting cards, e.g. VISA or Mastercard.

    IB commission setup per instrument in the Forex CRM software

    We enabled the calculation of the IB commission for selected instruments. In our Forex CRM software, we added the “Set individual instruments” checkbox. After checking it, a new section appears where Broker’s team can add a commission level with a field to enter instruments.

    Setting up the IB commission per instrument allows Brokers to encourage traders to trade on strategically chosen instruments. That, in turn, enables them to better manage the traffic.

    Improved Broker Analytics in the CRM

    In our Forex CRM software, in the Broker Analytics tab, the principle of calculating Net deposits has changed. Previously, it was the sum of all deposits with DONE status. After the change, it will be the difference between all net deposits and net withdrawals for requests with DONE status.

    Improved symbols management in the Match-Trader

    In the new mobile version of Match-Trader, after holding a symbol from the Favorites list for a long time, a menu of actions available for this symbol appears. Actions include:

    – Opening the chart

    – Opening the symbol information view

    – Enabling or disabling notifications

    – Removal from the favourites list

    Thanks to that change, traders have one intuitive space to manage the instruments. They don’t need to switch between different views to perform certain actions.

    New languages added to the Match-Trader platform

    We added Greek, Hungarian, Romanian and Dutch languages to the Match-Trader trading platform and Client Office for traders.

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