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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
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  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
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    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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  • Match-Trade September releases 2022

    Marketing Team

    Match-Trade September releases

    Our latest release brought changes to our trading platform Match-Trader, the Forex CRM and Client Office for Traders, and our processing technology Match2Pay. During the third quarter, we were focused on improving our products to better match the needs of our ever-growing client base. Some of the changes include streamlining the onboarding process and increasing the level of security.

    Increased level of security with 2FA in Client Office CRM

    In September releases, we added support for 2FA based on the Google Authenticator solution to our Client Office. By default, this feature is disabled. 

    There is a new “Security” tab, which replaces the previous “Change user password”. From there, Brokers can go to the password change view or configure 2FA. Each user will be able to select actions that require entering a one-time code (OTP). These actions include:

    • Logging in;
    • Editing a profile;
    • Payouts;
    • Password change;
    • Disabling 2FA.

    Benefits for Brokers

    Support of 2FA means a greater level of data and user security. The user is immune to phishing attacks and is even better equipped to monitor everything that is happening on his account. It is virtually impossible to steal the data, accounts or funds as it requires the thief to have access to an unlocked phone of the account owner. For the Broker, this means less complicated theft cases and even better-verified withdrawal requests, as only the account owner can go through the entire withdrawal process with 2FA enabled.

    Streamlined onboarding process in the Client Office & Forex CRM

    We integrated our Client Office & Forex CRM with a global verification platform Sumsub. As a result, Brokers using our CRM can run KYC processes automatically.

    Sumsub is a platform that allows for user verification, thus enabling clients’ onboarding easily. The verification process covers, among others: documents (e.g. ID card), home address, telephone number, and email. Moreover, the platform verifies if the entered data appears on sanctioned lists or other places that indicate suspected irregularities (including fraud detection).

    In our CRM, there is an option to enable SumSub (Broker Profile tab) – “Use SumSub for KYC verification”. Verification requests with information about the current status appear in the KYC (Actions) tab. If enabled in CRM, the customisable widget appears in the Client Office for Traders allowing them to verify their identity quickly.

    Benefits for Brokers

    Thanks to the integration, Brokers can automatically verify Traders, which makes the onboarding process hassle-free and sets the tone for the entire cooperation.

    A significant advantage of having the verification platform integrated into the Client Office for Traders is that they can easily verify their identity without going through a cumbersome verification procedure. The platform gives instructions on how to perform the verification and if the input data can be verified. If not, Traders receive specific information about what they should submit. 

    The easy and straightforward KYC process significantly reduces the number of drop-offs. Offering traders reliable and user-friendly solutions makes them more likely to come back and work with you in the future.

    Previous & Next Lead buttons added in Leads view

    The new buttons allow Brokers or their team members to switch between leads while managing the lead base. If they select some filters in advance (e.g. only leads with a specific status), they will be able to see only the filtered data with information on the sum of leads. Thanks to that, the user knows exactly how many leads have already been viewed and how many are still left.

    Benefits for Brokers

    Using the new functionality makes the lead management processes easier. Brokers or their teams can quickly review new leads, always knowing exactly what amount is still left to go through.

    Upfront per trade commission in Match-Trader Manager App

    In the group settings, there is the “Commission upfront” option, thanks to which the commission is charged only when opening a trade (when closing it, the commission is not charged), and it is the total commission of a given trade.

    Benefits for Brokers

    Thanks to this change, Brokers can adjust how they want to earn to fit their business model better. That gives them greater flexibility in creating offers and leaves fewer records to analyse. Increased transparency and an easy process of adding up profits from multiple trades are just some of the main benefits.

    Integration of a new VOIP provider into our Forex CRM

    We are expanding our offer with another VOIP service provider, Voiso. The VOIP system is integrated with our Forex CRM allowing Brokers to call clients straight from the CRM with one click.

    Voiso offers an all-in-one solution for communicating with clients effectively and easily. Moreover, it allows Brokers to track and analyse the lead path.

    Voiso is yet another VOIP system available to Brokers in our Forex CRM. Last year, we integrated Squaretalk.

    Added support for multiple transactions on one hash for ERC20 in Match2Pay

    In the Match2Pay crypto payment gateway, we have added support for a hash that has many transactions on the ERC20 (Ethereum) network.

    Benefits for Brokers

    Introducing this change means broader Ethereum network support. Brokers can take advantage of automatic booking of the deposits done under one hash, which lately has become widely used by some popular exchanges.

    Configuration of access management via API in our CRM

    There is a new tab, “API Access”, in our Forex CRM, available in the pull-down user menu. In this tab, Brokers can see (and revoke, if necessary) all generated API tokens. API access for a given account can be set through role configuration – a new resource for API access has appeared in Roles Management.

    Through CRM API, the Broker can perform most of the activities possible from the browser level, e.g. register a new user, make a deposit or take out details of a specific account.

    Benefits for Brokers

    API Access allows Brokers to revoke any API access they choose. The change also brings easier integration of affiliate platforms.

    New filtering features in the CRM

    In the tabs: Clients, Leads, Deposits and Withdrawals, the ability to filter using multiple phrases has been added. To do that, users need to use a comma in a given search field to separate subsequent phrases.

    Benefits for Brokers

    The new feature allows users to better analyse the information available in the said tabs. Having access to the filtered data, Brokers can make better decisions and take informed actions.

    The filtering extension also allows Brokers to receive the requested information faster, which in turn allows them to save time and conduct more accurate business analytics. Until now, there were situations when users had to create, for example, two lists and export them separately. Now it is enough to apply a few filters and download one list hassle-free.

    Changes in the offer configuration in the CRM

    A new option, “Create trading accounts within a particular range”, has been added to the offer configuration. Selecting it, Brokers can enter the range of their choosing. New trading accounts will be created within the specified scope.

    Benefits for Brokers

    The change gives Brokers an option to create trading accounts within a particular range, making them different from other White Label Brokers on the server.

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