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Privacy Policy for Clients

  • The data controller of your personal data is Match-Trade Technologies LLC based in 2372 Morse Avenue, Irvine, California 92614, United States, company no. 5298324 (hereinafter the “Data Controller”).
  • The data controller has appointed a Data Protection Officer (Mr. Krzysztof Teofilski). You can contact the Data Protection Officer by e-mail: legal@match-trade.com.
  • Your personal data will be processed for the purpose of concluding and performing the agreement executed with the Data Controller as well as fulfilling the Data Controller’s obligations resulting from the applicable law, in particular obligations arising from the counteracting money laundering and terrorism financing regulations. Your personal data will also be processed in order to implement the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the executed agreement, security, counteracting fraud and direct marketing of the Data Controller.
  • Data processing for purposes other than the above may take place: (i) based on obtaining additional consent, (ii) based on applicable law, or (iii) when it is consistent with the purpose for which the personal data were originally collected (Article 6 Section 4 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (hereinafter the “GDPR”).
  • The Data Controller nie sprzedaje Twoich danych do podmiotów trzecich.
  • Personal data that the Data Controller collects comes directly from you and are obtained via the website, the process of establishing a contractual relationship and during the duration of the contractual relationship in connection with the services provided (technological solutions provided, including through them).
  • Personal data collected via the website includes, in particular, name, surname, email, telephone number, country, company, IP address.
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  • The legal basis for the processing of your personal data is:
    • to the extent that data processing is necessary to perform the agreement and to take actions before its conclusion – Art. 6 Section 1 Letter b of the GDPR);
    • to the extent that data processing is necessary for the Data Controller to fulfill its legal obligations as an entity conducting virtual currency exchange and deposit services, in particular informing financial supervision authorities and financial information authorities about the services provided and transactions performed, verification and identification the Client’s identity and ongoing monitoring of economic relations – Art. 6 Section 1 Letter c of the GDPR;
    • to the extent that data processing is necessary to achieve the purposes arising from the legitimate interests of the Data Controller, such as making necessary settlements and pursuing claims arising from the concluded agreement, security, counteracting fraud or direct marketing of the Data Controller – Art. 6 Section 1 Letter f of the GDPR.
    • You have the right to access your personal data, the right to rectify and delete it, as well as the right to limit data processing. To the extent that processing is necessary to perform the agreement to which you are a party or to take action at your request before concluding it , you also have the right data transfer. If you believe that your data is processed contrary to legal requirements, you may lodge a complaint with the competent supervisory authority.
    • Providing personal data is voluntary, but necessary to conclude the agreement and use the Data Controller services. Failure to provide the personal data will result in refusal to conclude the agreement.
    • Your personal data may be transferred to the following categories of recipients: banks, payment institutions, virtual asset service providers, companies from the capital group to which the Data Controller belongs, postal operators, supervisory authorities, financial information authorities, , suppliers of tools and platform software used to handle transactions and financial operations performed in the course of the implementation of the agreement, as well as to send commercial information by electronic means of communication, legal advisors and entities providing servers and storing data.
    • In the case of transferring personal data to third countries, the Data Controller transfers them using mechanisms in accordance with applicable law, which include, among others EU Standard Contractual Clauses.
    • Your personal data will be stored for the duration of the agreement, as well as after its termination, for a period of 5 years, counting from the first day of the year following the year in which the economic relationship with the client ended or until the limitation period for claims arising from legal provisions expires. Data included in the results of assessments of economic relations will be processed for a period of 5 years, counting from the first day of the year following the year in which they were passed. The above data storage periods may be extended if required by the relevant supervisory authority. To the extent that data processing is based on the legitimate interest of the Data Controller, the personal data will be processed for the time necessary for its implementation (in particular until the limitation period for claims under applicable law), but no longer than until the objection is deemed justified by your particular situation, and if the legally justified interest is the Data Controller’s direct marketing – until you express your objection.
    • To the extent that personal data is processed for the Data Controller’s direct marketing purposes, you have the right to object to data processing, which does not require justification. If the processing is based on other legitimate interests of the Data Controller, exercising your right to object requires justification by your special situation.
    • You will not be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects concerning you or similarly significantly affects you.

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All news

  • Match-Trade September releases 2023

    Marketing Team

    Match-Trade September releases

    This September, we’re excited to introduce improvements across our array of solutions designed for Forex Brokers. Our primary aim continues to be boosting the analytical capabilities of the Match-Trader platform, strengthening brokerage safety, enhancing our Forex CRM features, and guaranteeing a smooth user experience in our Match2Pay crypto payment gateway. Explore further to see how our recent enhancements can transform your brokerage operations.

    Trade Closure Reason is now visible in the Match-Trader platform

    In September, we focused on enhancing the analytical capabilities of our platform for Forex Brokers – Match-Trader. We have added a “Reason” column within the Closed Positions tab that displays the reason for closing each position. This information enables differentiation between positions closed manually by TP, SL, or Stop-Out. When a position is closed through TP or SL, the closing price is additionally color-coded.

    Benefits for Brokers:

    Introducing the column with the trade closure reason allows traders to distinguish positions closed through various order execution methods. The data regarding the type of order by which a position was closed enables more detailed analysis over different time frames. By facilitating more informed decision-making, this feature ultimately contributes to improved trading outcomes and heightened client satisfaction.

    Improving the importing functionality in our Forex CRM

    To significantly improve data management in our Forex CRM, we introduced changes to how data is imported into the system. The import feature now lets users add accounts without setting up passwords, thanks to a new checkbox labelled “Create accounts without passwords.”

    If you choose to create accounts without passwords:

    • In the main “Leads” tab, the email address will be highlighted at the beginning of the “Email” column
    • In the detailed account view, you will find the note “Created without a password” in the header

    It’s worth noting that the information provided by the user during registration will overwrite the previously imported data.

    Benefits for Brokers:

    This enhancement brings more flexibility to the account importing process. Now, Brokers can import accounts without automatically generating passwords, enabling the addition of contacts only. This approach allows Account Managers to directly reach out to individuals who can complete the registration process themselves later. In contrast, the previous system limited self-registration, informing potential clients of an existing email address upon independent registration attempt. 

    Boosting brokerage security: the new logout feature in our Forex CRM

    This September, we focused on enhancing the security of our solutions for Forex Brokers. We introduced a new feature in the detailed account view: the “Log out from all devices” button. In emergencies, such as suspecting unauthorized access to an account, Brokers can swiftly change the trader’s password and end all active sessions. The user gets logged out upon refreshment of the authorization token up to 15 minutes. This option is exclusively available for Administrators and Superadministrators and remains hidden for other roles. 

    Benefits for Brokers:

    In a competitive market, a Broker with robust security features stands out as more reliable and technically advanced. By offering the ability to remotely log out users through CRM, we amplify our security defences and provide Brokers with measures to guard against potential financial or data breaches. 

    Enhancing IB system functionality within our Forex CRM

    This September, we introduced an enhancement to the configuration of our multi-level IB system by adding the “Round commission up to 0.01” option. This feature enables the rounding up of zero-value commissions to $0.01. This option can be activated exclusively through the support department. When enabled, every commission that would be zero is increased to $0.01.

    Benefits for Brokers:

    The “Round commission up to 0.01” feature allows Brokers to reward IBs even for the most minor transactions, where the commission would otherwise be zero. This is particularly motivating for novice IBs, encouraging them to continue promoting the Broker’s offer, thereby expanding the Broker’s customer base.

    Exporting closed positions in HTML 

    We aim to provide the Match-Trader platform users with comprehensive tools designed to simplify data analysis and improve data access. That’s why we’re introducing a new feature under the “Closed Positions” tab: the ability to export closed positions in HTML format. To do this, a trader needs to click the “Export to CSV” button. Upon activating the button, a drop-down menu reveals two available formats:

    • CSV – the existing export format
    • HTML – the new option tailored for advanced analysis

    The exported data in HTML format includes:

    • Broker’s Name
    • Trader’s Full Name
    • Detailed data on the trading account: number, currency, and leverage
    • The exact date the report was generated
    • The “Closed Positions” section with a fully, professionally styled table, maintaining data order analogous to the CSV format

    Benefits for Brokers:

    Exporting data in HTML format guarantees a higher level of flexibility in the analysis of closed transactions. It’s primarily intended for specialized data analysis systems that prefer the HTML format. This format offers unique data manipulation and presentation capabilities, making it an essential tool for professionals in the trading field.

    Changes in the Social Trading subscription termination process

    When users decide to terminate their Social Trading subscription in the Match-Trader platform or the Client Office app, they are presented with two options: “Unfollow Only” and “Unfollow & Close Positions.” Choosing the former allows for the retention of all open positions, with the applicable incentive fee being charged. Selecting the latter option leads to the automatic closure of all positions when the subscription is terminated.

    Benefits for Brokers:

    Users of our Social Trading solution now enjoy greater control over their positions. Each trader can independently decide the fate of their open positions when ending a subscription with a given Money Manager. The introduction of this feature marks a significant change – previously, all positions were automatically closed at the time of subscription termination.

    Adjusting Social Trading subscription amount 

    In September, we dedicated our efforts to enhancing our Social Trading solution. We introduced a feature that allows for the modification of the amount allocated to an ongoing subscription. This can be done both via the Social Trading Leaderboard on the Match-Trader platform and the Client Office app.

    Benefits for Brokers:

    This new functionality enables users to easily adjust the amount they intend to allocate to a specific subscription. This reduces the need to cancel and re-establish the subscription with a new amount, a process that was necessary in the past. Such an improvement significantly elevates the user experience of utilizing the Social Trading solution, fostering increased user satisfaction and engagement.

    Editing activation price of Pending Orders in the Match-Trader Manager

    Our latest upgrade allows Brokers to modify activation prices of pending orders such as STOP, LIMIT, SL, and TP. These adjustments can be made directly within the Active Orders section of the Match-Trader Manager application.

    Benefits for Brokers:

    This feature provides Brokers with a streamlined approach to managing pending orders. Instead of removing and re-establishing orders with new activation prices, Brokers can swiftly adjust them in the Match-Trader Manager application. This not only boosts operational efficiency but also ensures optimal control over order management.

    Setting maximum exposure in USD per instrument

    This September, we introduced a new parameter – Maximum Exposure within the group symbol configuration in Match-Trader Administrator. Thanks to this enhancement, it is now possible to specify the maximum exposure, expressed in dollars, that clients can hold for a given instrument. This parameter can be individually adjusted for each symbol within a group. When a trader attempts to open a position exceeding the established exposure limit, the system automatically generates a “Maximum Exposure Exceeded” alert.

    Benefits for Brokers:

    The introduction of this new parameter marks a significant advancement in enabling Brokers to manage risk more precisely. By having the ability to set individual exposure limits for different instruments, Brokers gain an advanced tool for minimizing potential losses and enhancing control over their clients’ trading activities.

    Onramper is now available for Match2Pay users

    In the dynamic world of digital payments, the Match2Pay platform continuously evolves to provide users with the highest quality experience in cryptocurrency transactions. Now, Match2Pay users can purchase cryptocurrencies using Onramper – a leading fiat-crypto onramp aggregator. Onramper breaks down barriers, enabling the acquisition of cryptocurrencies through more than 120 local payment methods available in 190 countries. With the direct integration of the Onramper widget into the Match2Pay dashboard, users enjoy the comfort of purchasing cryptocurrencies without leaving the application, ensuring convenience and time efficiency.

    Benefits for Brokers:

    Integration with Onramper allows Brokers to handle various fiat payment methods, leading to greater flexibility and better alignment with diverse client needs. With the capability to conduct transactions in over 190 countries, Brokers can expand into new markets previously inaccessible due to payment limitations.

    Onchain Fee – new tab in the Match2Pay dashboard

    The latest enhancements to the Match2Pay crypto payment gateway include the addition of a new tab – Onchain Fee. Clients using Match2Pay can now review the current onchain fees applied while processing their users’ withdrawals.

    Benefits for Brokers:

    The introduction of this feature increases the merchant’s awareness and understanding of the fees applicable to them when using Match2Pay. This enables Brokers to optimize costs and calculate fees associated with processing client withdrawals more accurately. The new Onchain Fee tab represents another step towards improving user experience and providing valuable solutions for Match2Pay users.

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